Pembina Pipeline Corporation (“Pembina”) is a leading energy transportation and midstream service provider in North America. Here’s how they leveraged Serenity’s Operational Risk Management solution to modernize their risk tracking and strengthen safety oversight across the organization.
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Pembina Pipeline Corporation (Pembina) is a leading energy transportation and midstream service provider headquartered in Alberta, Canada. Since its incorporation in 1959, Pembina has grown into one of the largest midstream companies in the country, operating a strategically located network of pipelines, natural gas processing facilities, NGL fractionation plants, and export terminals serving various markets across North America.
With a workforce of 2,900+ employees, Pembina’s purpose is to deliver extraordinary energy solutions so the world can thrive.
Pembina's strategic priorities focus on:
Pembina’s Safety teams manage a vast portfolio of risk actions and assessments across a complex operational landscape. To maintain transparency and ensure strong governance, the company needed a more unified way to track and manage their Process Hazard Analysis (PHA) Actions and Operational Risk Registers.
Their objectives were clear:
Pembina’s safety culture runs deep. Guided by their “Zero by Choice” philosophy—the belief that every incident is preventable—they strive to achieve zero harm to people, assets, and the environment. This commitment is upheld through around-the-clock monitoring, advanced technology, and comprehensive safety planning. To advance this mission, they needed a technology partner who could bring smarter, more connected risk management to life.
Pembina chose Serenity for our deep EHS expertise, competitive value, system flexibility, and native integration with ServiceNow. Together, we set out to modernize their Process Hazard Analysis (PHA) Action Tracker and Operational Risk Register through an enterprise-wide solution designed to enhance visibility and efficiency.
Rather than taking a one-size-fits-all approach, we collaborated closely with Pembina’s safety team to tailor the system to their needs. The goal was to create intuitive, role-based visibility that supports how their teams actually work, aligning safety, engineering, and leadership on one platform.
“I couldn’t have asked for better people to work with. The suggestions that they gave throughout were top notch," said Kristen Vaccher, Senior Process Safety Engineer. "They didn’t just say yes, they came with solutions that helped to shape a better system overall. The Serenity EHS software is extremely user friendly and exactly what we needed.”
With our Operational Risk Management solution, Pembina built a connected, real-time framework for managing both PHA Actions and operational risks. This implementation enabled:
Through their partnership with Serenity, Pembina transformed how it manages operational risk—moving from scattered spreadsheets and manual updates to a unified, data-driven approach. Teams now have real-time insight into risk status and progress, making it easier to prioritize actions and close the loop on follow-up items.
The new system streamlines communication across safety, engineering, and leadership teams, ensuring everyone works from the same, accurate information. By simplifying complex workflows and enabling faster, more informed decisions, Pembina continues to strengthen its safety culture and uphold its commitment to keeping people and assets protected.
